Frequently Asked Questions
Everything you need to know about your Dre Cosmetics experience.
Are Dre Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Dre Cosmetics products are 100% cruelty-free and vegan, meaning we never test on animals or use animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally ranging from 7-14 business days.
What is your return policy for opened products?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. If you received a damaged item, please contact our support team immediately.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application, as individual sensitivities vary.
How can I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.